...are soon parted. Amazing the ways airlines can squeeze the extra buck or hundred out of you.
Case in point: My son is currently vacationing with relatives. All good so far. Trip down by plane... no problem. Coming back, he found out a cousin (or cousin’s cousin) was also coming back to New York, same flight a day earlier. The kid is younger, and my son decided he’s move up his return trip by a day. So far, so good. A hundred bucks to change the flight, all done online.
Of course, the cousin’s cousin’s grandmother gave him the wrong flight number and departure time. We found this out literally 10 minutes after changing the flight. Now we can’t change online again. Have to call Customer Service (I’m sure there is a stat block for that hideous creature online somewhere). New flight is more expensive then new old flight (or is that old new flight?) by 80 bucks. Oh, and another hundred buck flight change fee. Sigh.
I’m sure I can find a way to use a similar method to screw my party out of funds in the next campaign I run. Not sure how yet, but anything this simple and evil has to have a game application somewhere...
I understand that companies earn a profit from providing a service to their customers. In the current era, however, companies seem to have a predatory, almost adversarial relationship with their client base. It's deplorable.
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